40 Industry Leaders The top execs, trail blazers and leaders in UX
Luis Arnal
President & Founder
INSITUM
TITLES: President, Principal, Head of Research and UX, Innovator, Intern / Associate
COMPANIES: INSITUM, DiamondCluster, IconMedialab, E-Lab, Doblin Group
FIRST PAID JOB: Factory worker (It was a summer job to keep me from turning my mother crazy)
CAREER ASPIRATIONS AGE 10: Architect, just like my father
SUPER POWER WISH: Travel back in time (the past for me is more interesting than the future)
Rob Aseron
Founder
Online Research Guru, LLC
TITLES: Founder, Senior Director of Research, Principal Researcher, Lead Program Manager for UX
COMPANIES: Online Research Guru, Zynga Games, Yahoo!, Microsoft
FIRST PAID JOB: Newspaper delivery
CAREER ASPIRATIONS AGE 10: None - couldn't have been further from my mind
SUPER POWER WISH: Converse with any animal in his or her own language
Dr. Genevieve Bell
Director User Experience Research, Vice President & Intel Fellow
Intel
TITLES: Director User Experience Research, Director Interaction & Experience Research - Labs, Director UX - Digital Home Group, Principal Investigator, Researcher
COMPANIES: Intel, State Government South Australia
FIRST PAID JOB: Babysitter
CAREER ASPIRATIONS AGE 10: Australia's first woman Prime Minister and change the world
SUPER POWER WISH: Instant transportation
Joey Benedek
Director, Product Management
Blackberry
TITLES: Director, Product Management; Director, User Experience; Usability Engineer; Prototyper
COMPANIES: BlackBerry, Microsoft, Nortel Networks, IBM
FIRST PAID JOB: Mover
CAREER ASPIRATIONS AGE 10: Running Back
SUPER POWER WISH: Healing
Scott Berkun
Author and Public Speaker
Berkun Media
TITLES: Author, Public Speaker, Team Lead, Lead Program Manager, Usability Specialist
COMPANIES: Berkun Media, Automattic, Microsoft
FIRST PAID JOB: Waiter
CAREER ASPIRATIONS AGE 10: NBA
SUPER POWER WISH: The ability to cut any line
Patañjali Chary
Vice President of User Experience
Ultimate Software
TITLES: VP UX, Chief Evangelist UX, UX Architect, Sr Program Manager, Principal UX Lead, Senior UX Designer, Content & Design Lead
COMPANIES: Ultimate Software, Oracle, Microsoft, The Institute for Systems Science – Singapore, The Computer Guru (my startup)
FIRST PAID JOB: Delivering the local paper, the North York Mirror
CAREER ASPIRATIONS AGE 10: Work for Steve Jobs
SUPER POWER WISH: Something that will kill all politics (cloud of truth pheromones)
Dana Chisnell
Co-Founder
Center for Civic Design
TITLES: Co-Director, Independent Researcher, Sr Research Associate, freelance technical writer, Managing Editor, Information Developer, Research Asst
COMPANIES: Center for Civic Design, Usability Works, Tec-Ed, Sykes Enterprises Inc, IBM Sweden, Document Design Center
FIRST PAID JOB: Mowing the lawn for my grandparents
CAREER ASPIRATIONS AGE 10: Archaeologist
SUPER POWER WISH: Invisibility
Catherine Courage
Senior Vice President
Citrix
TITLES: SVP Customer Experience, VP Product Design, Director UX, Author, Principal Usability Engineer
COMPANIES: Citrix Systems, Salesforce.com, Oracle Corporation
FIRST PAID JOB: Paper route, Newfoundland
CAREER ASPIRATIONS AGE 10: Veterinarian
SUPER POWER WISH: Time Manipulation – so could add more hours to the day
Angela Craven
Senior UX Designer
Slice of Lime
TITLES: Strategist, UX Researcher, Creative Problem Solver, Co-creation Advocate
COMPANIES: EffectiveUI, RFI Studios, Ruder Finn
FIRST PAID JOB: Barista and sales person of tiny pies
CAREER ASPIRATIONS AGE 10: Lounge singer
SUPER POWER WISH: Bionic Mind Reader
Robert Dietz
VP of User Experience
Sears Holdings Corporation
TITLES: VP of UX, Principal Design Director, UX Director, Creative Director, President, Art Director, Senior Designer
COMPANIES: Sears Holdings Corporation, Microsoft, Platform Creative, Miramar Recordings
FIRST PAID JOB: Paper boy
CAREER ASPIRATIONS AGE 10: Lawyer
SUPER POWER WISH: To be able to understand people’s emotions and motivations, plus the ability to grow hair
Melanie Fitzgerald
Staff UX Research Lead
YouTube
TITLES: Staff UX Research Lead, Staff User Experience Researcher, UX Lead
COMPANIES: YouTube, Google
FIRST PAID JOB: Ice-cream scooper
CAREER ASPIRATIONS AGE 10: Math teacher
SUPER POWER WISH: Mind reader
Donna K. Flynn, Ph.D.
Director, WorkSpace Futures
Steelcase Inc
TITLES: Director of WorkSpace Futures, Design Anthropologist, Sr Manager of UX, UX Researcher, Social Science & Policy Analyst, Economic Anthropologist, Visiting Professor, Teaching Assistant
COMPANIES: Steelcase Inc, Microsoft, Sapient, International Center for Research on Women, USAID, The World Bank, College of William & Mary, Northwestern University
FIRST PAID JOB: Working on an organic farm, harvesting vegetables & running a roadside stand
CAREER ASPIRATIONS AGE 10: To be a writer of fiction
SUPER POWER WISH: Luminescence: ability to shine all-knowing & inspiring light on any person or focus area
Christer Garbis
Senior User Research Manager
Amazon
TITLES: Senior User Research Manager, User Researcher, User Experience Consultant, Usability Engineer
COMPANIES: Amazon, Microsoft, InUse, Siemens
FIRST PAID JOB: Cleaner
CAREER ASPIRATIONS AGE 10: Astronaut
SUPER POWER WISH: Travel back in time
Phil Gilbert
General Manager
IBM Design
TITLES: General Manager, President, CTO, CEO
COMPANIES: IBM Design, Lombardi Software, Trilogy/pcOrder Inc., Gilbert Technology Group
FIRST PAID JOB: A paper route for The Daily Oklahoman and The Oklahoma City Times. Morning AND evening newspapers.
CAREER ASPIRATIONS AGE 10: Record business mogul
SUPER POWER WISH: To write one song as beautiful as 'Boots Of Spanish Leather.' And then another. And another...
Rob Girling
Co-Founder & Principal
Artefact
TITLES: Co-Founder & Principal Designer, Lead Game Designer, Senior Interaction Designer, Product Designer, Intern Product Designer
COMPANIES: Artefact, Zipper Interactive, Microsoft, IDEO, Apple
FIRST PAID JOB: Chef in the world's most famous restaurant…McDonalds
CAREER ASPIRATIONS AGE 10: Fighter Pilot meets Architect
SUPER POWER WISH: Bullshit detection
SuAnne Hall
Senior UX Product Designer
MapQuest
TITLES: Sr UX Product Designer, Customer Insight Specialist, Digital Interface/Human Relations, UX Specialist of all things Clicky-Clicky
COMPANIES: MapQuest, EffectiveUI, Kaniza Media
FIRST PAID JOB: VHS rental store helper
CAREER ASPIRATIONS AGE 10: Construction Worker by day, Dance Instructor by night
SUPER POWER WISH: Clap on/Clap off time stopper
Cyd Harrell
UX Evangelist
Code for America
TITLES: Evangelist, VP of Research, Director of Research, Director of Rep Desktop Experience, Director of Design Standards, QA Lead, Marketing Manager, Marketing Associate, Customer Service Organization
COMPANIES: Code for America, Bolt-Peters, Charles Schwab, Morgan Kauffman Publishers, Aldus
FIRST PAID JOB: Bus girl at the Wedgewood Broiler
CAREER ASPIRATIONS AGE 10: Professional dancer
SUPER POWER WISH: The ability to stay calm in the face of absolutely anything
Tjeerd Hoek
Vice President Creative EU
frog
TITLES: VP Creative, Executive Creative Director, UX Director, Design Manager, Product Designer
COMPANIES: frog, Microsoft
FIRST PAID JOB: Farm work in the fields & office cleaning as a student at Tech University (rough times)
CAREER ASPIRATIONS AGE 10: Comic book drawing artist
SUPER POWER WISH: Instant traveling to any other location in space (without dying on arrival)
Jhilmil Jain
Head of UX Research, Android
Google
TITLES: Staff UX Manager, Sr UX Researcher, Sr UX Strategist, Sr UX Lead & Product Manager, Research Scientist
COMPANIES: Google, Microsoft, Hewlett-Packard Labs, IBM, Auburn University Montgomery
FIRST PAID JOB: Teaching Assistant, graduate school
CAREER ASPIRATIONS AGE 10: Lawyer
SUPER POWER WISH: Teleportation
Cory Lebson
Principal
Lebsontech LLC
TITLES: Principal, President, Director of Usability, Director & Senior Usability Consultant
COMPANIES: Lebsontech LLC, UXPA International, K12 Inc, User Works Inc
FIRST PAID JOB: Lifeguard
CAREER ASPIRATIONS AGE 10: Astronaut
SUPER POWER WISH: Time travel
Ted Leonhardt
Founder
tedleonhardt.com
TITLES: President, Founder, Speaker, Author, Creative Director, Illustrator, Designer
COMPANIES: tedleonhardt.com, Anthem, Fitch Worldwide, LLC, The Leonhardt Group
FIRST PAID JOB: Design/Illustrator, The Boeing Company
CAREER ASPIRATIONS AGE 10: Artist
SUPER POWER WISH: Super Human Wisdom so I could be more insightful and helpful
Don Lindsay
Executive Advisor
Previously VP of Design at BlackBerry
TITLES: Executive Advisor, Vice President, Design Manager, Design Director, Member of the Scientific Staff, Creative Designer
COMPANIES: Apple, BlackBerry, Microsoft, Bell Northern Research, Norpak, Banfield-Seguin
FIRST PAID JOB: Grocery clerk
CAREER ASPIRATIONS AGE 10: Astronaut!
SUPER POWER WISH: Reading thoughts - to better anticipate the needs of users, customers & partners of course
Thomas Lockwood, PhD
Founding Partner
Lockwood Resource
TITLES: Design Director, Creative Director, Designer, Art Director, Brand Manager, Product Manager, President, Executive Recruiter
COMPANIES: DMI Design Management Institute, Sun Microsystems, StorageTek, Imagination Arts, Lockwood Resource
FIRST PAID JOB: Newspaper delivery boy
CAREER ASPIRATIONS AGE 10: Veterinarian
SUPER POWER WISH: World peace and equality in everything for everyone
Doreen Lorenzo
President
Quirky.com
TITLES: President, COO, Director of Marketing Communications, Member of the World Economic Forum's Global Agenda Council on Emerging Technologies
COMPANIES: Quirky.com, frog design, Power Computing
FIRST PAID JOB: Packed bags at a grocery store
CAREER ASPIRATIONS AGE 10: Actress
SUPER POWER WISH: To take away pain and suffering
Tracey Lovejoy
Co-Founder
UX Careers Unlimited
TITLES: Co-Founder, Founder & Principal, UX Research Manager, Strategist, Ethnographer, Co-Founder & President of the Board, Director of Research, English Teacher, Corporate Trainer, Research Associate
COMPANIES: Lovejoy Consulting, Microsoft, EPIC, Edelman, AEON, ExecuTrain, Heidrick & Struggles
FIRST PAID JOB: Lifeguard and swim instructor
CAREER ASPIRATIONS AGE 10: President of the United States
SUPER POWER WISH: Experience the world as someone else does
Paolo Malabuyo
Vice President of Advanced User Experience Design
Mercedes-Benz R&D North America
TITLES: VP Advanced UX Design, Director of Product, Executive Producer, Director of UX Design, UX Manager, UXPM, Game Designer, UI Designer, UI PM, UI Designer, Graphic Designer
COMPANIES: Mercedes Benz R&D, Zynga, Microsoft Pioneer Studios, Pelago, Microsoft Xbox, Microsoft Games Studios, Microsoft SQL Server, Oracle, IBM
FIRST PAID JOB: McDonald’s crew
CAREER ASPIRATIONS AGE 10: Lego Master Builder
SUPER POWER WISH: Fluency in every language
Chad Maxwell
Senior Vice President of Integrated Insights
Starcom
TITLES: SVP of Integrated Insights, VP of Research, Principal & Founder, User Researcher, Researcher, Claims Associate Emerging Markets
COMPANIES: Starcom MediaVest Group, Razorfish, Q-Squared Research, Razorfish NY, University of Florida, State Farm Insurance, Kraft General Foods
FIRST PAID JOB: Ice cream scooper
CAREER ASPIRATIONS AGE 10: Own a bakery
SUPER POWER WISH: I would kill to be Dumbledore
Bobby Morgan
Recruiting Director
Artefact
TITLES: Recruiting Director, Principal Recruiter, Consultant, Talent Manager, MBA Recruiter, UX Recruiter
COMPANIES: Artefact, frog, FILTER, Google, Microsoft
FIRST PAID JOB: Dog walker and errand boy for Mrs. Reece (next door neighbor)
CAREER ASPIRATIONS AGE 10: Race car driver
SUPER POWER WISH: To be a fly on the wall
Sabina Nawaz
CEO
Nawaz Consulting
TITLES: CEO, Sr Director Human Resources, Group Program Manager, Test Manager, Software Development Engineer
COMPANIES: Nawaz Consulting, Microsoft
FIRST PAID JOB: Tutoring someone in math and science who was older than me (I was 12)
CAREER ASPIRATIONS AGE 10: Doctor
SUPER POWER WISH: Travel into the future
Don Norman
Co-founder & Principal
Nielsen Norman Group
TITLES: Co-founder & Principal, Director, Advisor, Chief Mentor, IDEO Fellow, Columnist, President, Vice President, Professor, Distinguished Professor
COMPANIES: Nielsen Norman Group, Palate Home, Northwestern University, UNext, HP, Apple, UCSD, Harvard
FIRST PAID JOB:
CAREER ASPIRATIONS AGE 10: Don’s reframe: What did I want to become when I grew up? Answer: I'm still trying to figure that out.
SUPER POWER WISH:
Sara Ortloff Khoury
Vice President, User Experience Design & Research
Walmart Labs
TITLES: Vice President, Senior Director of UX, Senior Vice President of User Centered Design & Research, Executive Director, Executive Creative Director, Design Director & Senior Interface Designer
COMPANIES: Walmart Labs, Walmart eCommerce, Back of America, Organic Inc., Ikonic Inc., Arnowitz Inc
FIRST PAID JOB: Waitress
CAREER ASPIRATIONS AGE 10: Industrial Designer
SUPER POWER WISH: Seeing into the future
Bojana Ostojic
Principal Design Manager
Microsoft
TITLES: Principal Design Manager, UX Group Manager, Group Program Manager
COMPANIES: Microsoft
FIRST PAID JOB: Stray tennis ball collector at a resort
CAREER ASPIRATIONS AGE 10: Architect
SUPER POWER WISH: Fully forgetting what is worth forgetting
Tonya Peck
Director of Global Learning & Development
frog design
TITLES: Director of Global Learning & Development, Solutions Manager, Senior UX Manager, Creative Director, UX Manager
COMPANIES: frog, Microsoft, Razorfish
FIRST PAID JOB: Aerobics instructor (it was the 80’s)
CAREER ASPIRATIONS AGE 10: Lawyer
SUPER POWER WISH: To fly
Rashmi Sinha
CEO, Co-founder
SlideShare
TITLES: CEO, Co-Founder, Founder, Researcher
COMPANIES: SlideShare, Uzanto Consulting, UC Berkeley
FIRST PAID JOB: Teaching assistant in grad school
CAREER ASPIRATIONS AGE 10: Journalist (sometimes still want to be this)
SUPER POWER WISH: To cure people of illness
Carrie Smith
UX Recruiter
Google
TITLES: UX Recruiter
COMPANIES: Google
FIRST PAID JOB: Grocery store bagger
CAREER ASPIRATIONS AGE 10: Marine biologist
SUPER POWER WISH: Healing power to cure the sick
Ian Swinson
Senior Director, User Experience
Salesforce.com
TITLES: Sr Director, UX, Design Director, Creative Director, Design Partner, Co-Founder, Lead Interaction Designer, Lead User Interface Designer, Media Specialist, Video Editor
COMPANIES: Salesforce.com, PeopleSoft, Inktomi, eScene Networks, USWeb/CKS, Process 39
FIRST PAID JOB: Delivering newspapers & shoveling snow
CAREER ASPIRATIONS AGE 10: Race car driver!
SUPER POWER WISH: That's tough. I've always wanted to fly but being able to read people's thoughts would make user testing SO much easier.
Mike Tschudy
Head of Design
Intuit Mint and Quicken
TITLES: Head of Design, Global VP Head of Design, Product Designer, Sr UX Manager, UX Mgmt Consultant, Director UX, VP Client Strategy & UX, UX Manager, Sr Scientist, Industrial Designer
COMPANIES: Intuit, SAP, eBay, Cisco Systems, Metreo, Onlinefocus, WebMD, Daimler-Chrysler, Apple, GE Automotive
FIRST PAID JOB: Caddie at Newport Country Club in RI at the same time Caddie Shack came out
CAREER ASPIRATIONS AGE 10: I wanted to work for Walt Disney
SUPER POWER WISH: As an inventor/designer I would want to have foresight, to see into the future, with the firm belief that I could change it
Surya Vanka
User Experience Director
Microsoft
TITLES: User Experience Director, Group Design Manager, Associate Professor
COMPANIES: Microsoft, University of Illinois, Nissan
FIRST PAID JOB: Industrial Designer for Nissan India
CAREER ASPIRATIONS AGE 10: To be an Architect (did not know there was something called Industrial Design)
SUPER POWER WISH: Be a master of time
Patrick Whitney
Dean of Institute of Design, IIT, Steelcase/Robert C. Pew Professor of Design
Institute of Design, Illinois Institute of Technology
TITLES: Dean, Robert C. Pew Professor of Design, Trustee
COMPANIES: IIT Institute of Design, Steelcase, Global Heritage Fund
FIRST PAID JOB: Bailing hay in the farms of Alberta (75 cents an hour)
CAREER ASPIRATIONS AGE 10: Owning a hotel in the south of France
SUPER POWER WISH: To be able to play a musical instrument (I know that isn’t a super power, but feels like it to me)
Gayna Williams
Co-Founder
UX Careers Unlimited
TITLES: Co-Founder, Founder, UX Director, Principal Program Manager, Usability Manager, User Satisfaction Director
COMPANIES: UX Careers Unlimited, Swash Consulting, If She Can I Can, Microsoft
FIRST PAID JOB: Department store sales assistant – Toy Department
CAREER ASPIRATIONS AGE 10: BBC TV Camera-woman
SUPER POWER WISH: Ability to stop time
Angela Yeh
Founder
Yeh IDeology
TITLES: President & Founder, Adjunct Professor, NE District VP, NY City Chapter Chair, Executive Recruiter, Recruiting Manager, Recruiter, Design Manager, Designer
COMPANIES: Yeh Ideology, Parsons The New School, Industrial Designers Society of America (IDSA), Roz Goldfarb Associates, The Creative Resource Inc., Wert & Company, Dansk International Designs, Milano Series International Ltd
FIRST PAID JOB: Annie Sez clothing store
CAREER ASPIRATIONS AGE 10: A super business woman (a woman with a suitcase)
SUPER POWER WISH: Reading minds
Melora Zaner-Godsey
Senior Director of Ydesign
Yahoo APAC
TITLES: Sr Director Yahoo Design & Mobile Development, APAC, Principal UX Manager of East Asia, Sr Director, Digital Strategy, Principle UX Manager, UX Architect
COMPANIES: Yahoo!, Microsoft, IDEO, Microsoft China
FIRST PAID JOB: Wendy's employee
CAREER ASPIRATIONS AGE 10: Wanted to be a musician
SUPER POWER WISH: Time travel